Oct 22
On October 21st 2026 our SSL provider GoDaddy had to perform a mass revocation event for over 400,000 of their issued SSL certificates. This revocation has impacted the MemberNova platform and we are working to address it as soon as possible.
On October 21, 2026, our support help desk website, ticket system, and phone lines were temporarily unavailable due to an outage at Deskpro, our third-party help desk provider. Emails sent to our support address continued to be received throughout the outage and...
Oct 7
Please note our office will be closed on Monday, October 12th for Canadian Thanksgiving. We will reopen on Tuesday, October 13th at 9:00am EDT. We wish all our fellow Canadians a Happy Thanksgiving. Have a safe and wonderful long weekend!
Sep 1
Please note that our office will be closed on Wednesday September 9th for a staff function. We will re-open on Thursday September 10th at 9 AM North American Eastern Time. Please continue to email our support team if you need any...
Please note that our offices will be closed for Labour Day on Monday September 7th, 2026. Normal office hours will resume on Tuesday September 8th at 9 AM North American Eastern Time.
Jul 16
Please note that our offices will be closed for Civic Holiday on Monday August 3rd, 2026. Normal office hours will resume on Tuesday August 4th at 9 AM North American Eastern Time.
Jun 24
Please note that we are going to be closed next Wednesday, July 1st, 2026, to celebrate Canada Day and will re-open on Thursday, July 2nd at 9:00 am North American Eastern Time.
May 8
Please note that our offices will be closed for Victoria Day on Monday May 18th, 2026. Normal office hours will resume on Tuesday May 19th at 9 AM North American Eastern Time.
Apr 17
Please note that our office will be closed on Thursday, April 23rd for a staff function. We will re-open on Friday, April 24th at 9:00 am NAET. Please continue to email our support team if you need any assistance on this...
Mar 25
Please note that our office will be closed on Friday, April 3rd, 2026 for Good Friday. We will re-open on Monday, April 6th, 2026 at 9:00 am North American Eastern Time. We wish everyone a safe and happy long weekend!
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